Frequently Asked Questions

How can I contact Norvela Living?

Email us at contact@norvelaliving.com or use our Contact Us form. For an existing order, include your order number.

Which currency is used?

All prices on the United Kingdom store are displayed in British pounds sterling (GBP).

Which payment methods are accepted?

The payment methods currently available are displayed during checkout. Please see our Payment Methods page for more information.

Will I receive an order confirmation?

After a successful purchase, an order confirmation is sent to the email address entered at checkout. Check your spam or junk folder if it does not appear in your inbox.

How can I track my order?

When tracking is available, you will receive a dispatch confirmation containing the tracking information. Tracking updates can take time to appear after the parcel is handed to the carrier.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after an order has entered processing or has been dispatched.

Can items arrive separately?

Some products may be dispatched by different fulfilment partners and can therefore arrive in separate parcels. Where available, tracking information is provided for each parcel.

Where can I find delivery information?

Processing times, estimated delivery times, delivery charges and supported destinations are explained in our Shipping Policy and shown during checkout where applicable.

How do returns work?

Please read our Return and Refund Policy before sending any item back. Returns must be authorised first so that we can provide the correct return instructions and destination.