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Refund policy

Last updated: 2 September 2026

What data do we collect?

When you shop with NORVELA LIVING, we collect your name, email, shipping address, and payment details to process your order. We also gather basic browsing data through cookies to make your shopping experience smoother.

How do we use your data?

Your information is primarily used to fulfill your purchases, send delivery updates, and enhance the NORVELA LIVING storefront. We respect your privacy and never sell your personal data to third parties.

How long do we keep your data?

To comply with tax regulations, we retain your order records for 7 years. Any marketing data is kept only until you choose to unsubscribe, and our website's cookie data automatically expires after 12 months.

Third-party services

Our store is proudly powered by Shopify. To successfully deliver your items and stay in touch, we share necessary data with trusted payment processors, shipping couriers, and email marketing platforms.

International data transfers

A few of our service providers operate outside the European Economic Area. Whenever your data crosses borders, we ensure it remains fully protected by standard contractual clauses or equivalent legal safeguards.

Children's data

NORVELA LIVING is designed for adults, and our store is not intended for children under 16. We never knowingly request or collect personal data from anyone below this age.

Your GDPR rights

You have complete right to access, correct, delete, or transfer your personal data at any time. You may also withdraw your consent or object to how we process your information. Simply reach out to contact@norvelaliving.com to exercise these rights.

Cookies

NORVELA LIVING relies on cookies to provide a customized and seamless browsing experience. You can easily disable them whenever you prefer, either through your browser settings or directly via our website's cookie banner.

Changes to this policy

We may occasionally update our privacy practices to reflect changes in our business. Any updates will be clearly posted right here on this page, along with a revised effective date.

Contact

If you have any questions or concerns regarding this privacy policy, please don't hesitate to reach out to us at contact@norvelaliving.com.

  • CUSTOMER SUPPORT

    The NORVELA LIVING team is here for you on weekdays from 9am to 5pm, and on weekends from 9am to 1pm. Whatever the day, we're happy to help with anything you need.

  • FREE SHIPPING

    At NORVELA LIVING, every order is packed with care by our team. Once your purchase is processed, we ship it securely through trusted carriers so your pieces arrive in perfect condition, ready to wear.

  • PAYMENT METHODS

    Shop with peace of mind through our secure, encrypted checkout. Choose the payment method that works best for you, and if anything comes up, our customer service team is just a message away.