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This online store is operated under the trading name Norvela Living by Jalal RHARRAB, an individual entrepreneur registered in France, with a registered office at 43 Rue de la Croix Nivert, 75015 Paris, France. Our contact email is contact@norvelaliving.com.
These Terms of Service apply to your use of norvelaliving.com and to orders placed through the website. By using the website or submitting an order, you agree to these terms together with the policies referenced on the website.
We aim to describe products accurately and to display current images, specifications, variants, prices and availability. Colours and appearance can vary slightly depending on screen settings. Product dimensions and compatibility information should be reviewed before purchase.
Prices for the United Kingdom store are displayed in British pounds sterling. Available payment methods and any applicable delivery charges are shown during checkout. Payment must be authorised before an order can be accepted.
Submitting an order is an offer to purchase. We may decline or cancel an order where a product is unavailable, payment cannot be authorised, information is incorrect, fraud is suspected or the order cannot lawfully be fulfilled. If payment has already been collected for a cancelled order, the relevant amount will be refunded.
Orders are delivered according to the Shipping Policy displayed on the website. Estimated delivery dates are estimates rather than guaranteed dates unless expressly stated otherwise. Customers must provide a complete and accurate delivery address.
Returns, order cancellations and refunds are handled according to our Return and Refund Policy and any mandatory consumer rights that apply. Contact us before returning a product so that the correct instructions can be provided.
Nothing in these terms limits rights or remedies that cannot lawfully be excluded. Products must meet the standards required by applicable consumer law.
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with the checkout, use the website for unlawful purposes or infringe the rights of another person.
The Norvela Living name, website design, original text, graphics and other original store content are protected by applicable intellectual property laws. Third-party product names and trademarks remain the property of their respective owners.
The website uses third-party providers for services such as hosting, payment processing, analytics and fulfilment. Their services may be governed by their own terms and privacy information.
We are not responsible for losses caused by circumstances beyond our reasonable control. Nothing in these terms excludes or limits liability where doing so would be unlawful.
Our collection and use of personal information are described in our Privacy Policy.
We may update these terms when our services, business practices or legal obligations change. The version published on the website at the time of an order applies to that order unless the law requires otherwise.
These terms are governed by French law. If you are a consumer, this choice does not remove any mandatory protections provided by the laws applicable in your country of residence.
Questions about these terms can be sent to contact@norvelaliving.com.
